BlackBerry Advantage Support

BlackBerry Advantage Level Small Business Support Services

BlackBerry Advantage Level Support provides direct, 24x7 access to technical experts by phone, plus free software updates and the ability to submit incidents electronically. We have a range of support programs at this level to fit your BlackBerry support needs. Advantage Support programs include programs such as: the BlackBerry Enterprise Server Advantage Support Program for up to 30 Active CALs offers problem management, software updates, optional support and more, BPS and BES - Advantage Program - Direct to Level 2 Support, BES w/MVS - Advantage Program is designed to support customers with up to 500 BlackBerry® smartphones deployed, BES w/MVS - Advantage and Standard Programs - Support Service Specialist, the BES w/MVS - Standard Program - Includes 1-500 Active CALs and many other BlackBerry Support packages available to suit your BlackBerry business support needs. Wireless by eAccess is happy to help determine which BlackBerry advantage level small business support services best fits your needs. Read more about BlackBerry Advantage Level Small Business Support Services below and for detailed quotes or further information call us at (847) 701-3025.

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BlackBerry Advantage Support Level Features
Coverage and Access	24x7 telephone support with an average 90-second response¹ Electronic incident submission with a 2-hour response by telephone or email
Problem Management	Critical technical issues can be managed in a formal Problem Management process
Direct to Level Two Support	Optional service: Technical issues are routed directly to Level Two technical support analysts, bypassing the general support queue
Application Development Incidents	Optional service: Purchase 10 application development support incidents to troubleshoot issues with custom application development for your BlackBerry platform
Support Service Specialist (SSS)	Optional service: A Support Service Specialist will review outstanding technical issues, interact with Problem Management and manage escalations as required
BlackBerry Expert Support Center	Standard version of the secure, online resource for Named Callers that provides access to self-service tools and resources
BlackBerry Software Service Packs and Hotfixes	Available for all BlackBerry software components
BlackBerry Software Updates	Available for any BlackBerry software components covered under your support subscription
BlackBerry Infrastructure Status	Access to a support tool that shows the status of the BlackBerry Infrastructure
BlackBerry Certification	One BlackBerry Certification Program exam voucher for each of your Named Callers 1% discount per BlackBerry Certified Named Caller on your support subscription renewal (up to a maximum of 5%)
BlackBerry Training	Choose between one Named Caller enrolling in a series of online webcasts or your organization receiving a 50% discount on open session training for each of your Named Callers
BlackBerry Technical Support Services Webcast Series	Monthly webcasts to provide Named Callers with information and workarounds to proactively diagnose common technical scenarios
BlackBerry Solve Newsletter	Standard edition of the monthly enewsletter sent to Named Callers to communicate technical information such as fixes and workarounds for common technical issues
Named Callers	5 Optional feature: Add Named Callers as required