 BlackBerry
Basic Level Small Business Support Services
BlackBerry Basic Support is
introductory support level for customers with 30 or fewer BlackBerry® smartphone
users who are looking to minimize support costs. Your technical issues will be
submitted electronically, with a 24-hour response by telephone or email. Our
BlackBerry Basic Support for Small Business programs range according to the
services you need for your business, such as: BESX-
BlackBerry Enterprise Server Express Basic Program with 30 active CALs max.
BPS -
BlackBerry Professional Server Basic Support,
BES -
BlackBerry Enterprise Server Basic Support
Program, and
BES w/MVS -
Basic Level Support, with service tools, 24/7
access to BlackBerry Expert Support Center and more! Read detailed BlackBerry
Basic Support features below.
Some of the available
support self-service tools include the BlackBerry Expert Support Center,
technical webcasts, BlackBerry training, BlackBerry Certification exam vouchers,
Free service packs and hotfixes, the BlackBerry Solve newsletter and many
others. Whatever level of BlackBerry Support Services you may need; Wireless by
eAccess has the BlackBerry small business support services you are looking for.
For detailed
quotes or further information call us at (847) 701-3025. |
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BlackBerry Basic
Support Level Features
|
| Coverage
and Access |
24x7 electronic incident
submission, with a 24-hour response by telephone or email |
| BlackBerry
Expert Support Center |
Basic version of the secure,
online resource for Named Callers that provides access to self-service tools
and resources |
| BlackBerry
Infrastructure Status |
Access to a support tool that
shows the status of the BlackBerry Infrastructure |
| BlackBerry
Certification |
One BlackBerry Certification
exam voucher for each of your Named Callers |
| BlackBerry
Training |
Web-based training through the
BlackBerry Expert Support Center |
| BlackBerry
Technical Support Services Web cast Series |
Monthly web casts to provide
Named Callers with information and workarounds to proactively diagnose
common technical scenarios |
| BlackBerry
Solve newsletter |
Standard edition of the monthly
newsletter sent to Named Callers to communicate technical information such
as fixes and workarounds for common technical issues |
| Named
Callers |
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